Salesforce for Outlook drops connectivity without much feedback. In addition to Kaspersky running antivirus and firewalling on the PCs we have a Sonicwall. We are giving Salesforce an application scan exclusion for *\AppData\local\programs\\ but I don't thing there are any Salesforce specific firewall exclusions.
Details on those issues follow the same pattern. They overstate issues to management and understate them to me. Its also hard to get decent feedback from the staff, because due to their hatred of Salesforce they seem to love the fact that it doesn't work. There are 3 problems I have identified, one I MAY have tackled and one seems to only happen to one person, but I'd love to hear if anyone else has run into these, or really about anyone's experience with the Salesforce for Outlook plugin in general as it may give me ideas.
That makes management angry, which makes the department throw IT under the bus, which means every little Salesforce hiccup is now my problem. There is a strange balance of forces here where the staff really seems to hate Salesforce, and any little excuse of Salesforce 'not working' perfectly seems to lead to them not using it. I've recently started at a company where the sales department relies pretty heavily on Salesforce.
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